TRAI issued new regulations to curb Unwanted or Pesky callers

"If you are annoyed with Pesky Callers. Complain on them they will be Disconnected immediately from their service provider...."

To curb the menace of Unsolicited Commercial Communications (UCC), the TRAI issued new tightened regulations named as, "The Telecom Commercial Communications Customer Preference (Twelfth Amendment) Regulations, 2013.”

The Telecom Commercial Communications Customer Preference Regulations was issued in December 2010 and came into force from 27th September 2011. Later on many amendments have been issued to address the operational issues and to tighten regulation. TRAI recently taken a series of initiatives to curb the unwanted callers menace.

The New Regulation, Twelfth Amendment, has been issued to further tighten the regulatory framework. Which controls the subscribers indulging in telemarketing and commercial communication activities without registering as a telemarketer with TRAI. These subscribers indulge in such activities without paying promotional SMS charge or any other charges (or deposits) as may be payable by registered telemarketers. 

They also circumvent the procedures for telemarketing by registered telemarketers. All such subscribers indulge in sending unsolicited commercial communications to even customers registered in NCPR.

Here are some important points of the new regulations:

• In case of a valid UCC complaint, the originating Access provider shall disconnect all the telecom resources allotted to such subscriber, after due investigation. This provision comes into force with immediate effect.

• The name and address of such subscriber shall be entered into a blacklist for a period of two years to be maintained separately for this purpose. Upon entry in the blacklist, all Access Providers shall disconnect the telecom resources provided by it to such subscriber within twenty four hours. No telecom resources will be allotted to such blacklisted subscriber by any Access Provider. This provision comes into force within 30 days from the date of publication in the Gazette.

To address the grievance of the subscriber whose connection is disconnected a compliant redressal system is already available on the site.